Airport Customer Service SUPV/PT/SMF - - 1013 - Unifi

General information

Job Title

Airport Customer Service SUPV/PT/SMF

Date

Wednesday, February 8, 2023

Base Pay Rate:

$ 18.00

Full/Part Time

Part Time

Part Time Days

Days of the week	Shift	Shift Start Time
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday	P.M. shift

Requirements and Description

Benefits:

Flight Benefits: exclusive travel privileges for yourself and your family with Delta Airlines
Competitive pay with daily access to earned wages
Paid holidays and paid time off
Comprehensive Medical, Dental and Vision insurance
401k company match upon eligibility
Exclusive disscounts and additional wellness programs

Essential Function/ Key Responsabilities

Supervises and coordinates daily activities of employees to ensure safe and effective operations.
Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
Enforce company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relation issues in a timely manner.
Communicates with manager concerning any problems or issues.
Schedules and conducts shift meeting.
Assists in administration of payroll: complete shift paperwork and perform other administrative functions.
Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage reservations, and resolving complaints and problems, direct passengers. etc.)
Performs other related duties as assigned with appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-Requisites

Must be local (in-state) resident.
Must be bilingual
Ability to pass pre-employment drug test
Ability to pass a 10 year background check.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete SIDA training to obtain airport identification security.

Experience

2+ years of revelant experience. Must be open minded and ready to work as part of detail-oriented team.

Knowledge, Skills & Abilities

Excellent customer service skills.
Strong work Ethic.
Ability to work in a team oriented environment.
Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualification

High school diploma or GED

Experience

4+ years of revelant experience.
Revelant supervisory experience.

Knowledge, Skills & Abilities

Able to communicate information and instructions verbally and/or via radio equipment.
Able to communicate effectively in a professional manner.
Strong leadership qualities and ability to create a passionate and efficient workforce.
Able to effectively resolve employee conflict.
Ability to apply creative solutions that have a positive impact on results.

Working Schedule

You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."