Unifi

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up. 
• Assists passengers to resolve issues with their delayed, lost, or damaged items. 
• Utilizes computer software to track and catalog luggage. 
• Handles customer interaction with class in an efficient, effective, and professional manner. 
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Loads, unloads, services, guides, and directs customer aircraft. 
• Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. 
• Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner. 
• Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger.
• Receives and records Customer baggage, airfreight, mail and company materials as required. 
• Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities. 
• Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers. 
• Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required. 
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. 

Basic Qualifications

• Must reside in or near Billings, MT.
• High School diploma or GED.
• Valid Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

We provide competitive compensation, including stock options and a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!