ERMC

Responsibilities for ACES

• Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
•  Handle customer concerns and questions in a timely and efficient manner
• Provide answers to all general inquiries from customers and other airport visitors
• Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
• Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Newark Airport community

Qualifications for ACES

• Must be at least 18 years of age
•  High School diploma or GED.
• Customer Service experience is a requirement, airport experience a plus
•  Bi-lingual a plus, but not required
•  Must have a professional appearance
• Able to stand on your feet for up to 8hrs
• Able to lift and/or move items up to 75 lbs.
•  Must be able to climb, bend and kneel
•  Must be able to use your fingers/hands to use a keyboard or tablet
• Must be able to work outdoors for extended period of time.
• Must be able to work a minimum of 3 days in total, including a weekend day.
• Must be able to work for various shifts starting from 3:30am up to and including 10:30pm.
•  Must be fully vaccinated against COVID-19.

ERMC is an equal opportunity employer